VOCATION & CO HEBDEN BRIDGE | GENERAL MANAGER

General Manager

Vocation Brewery began brewing in 2015, quickly gaining a reputation for modern hopped forward beers. From small beginnings it has grown rapidly to be one of the UK’s leading independent craft breweries. We currently employ 70 people in the Head Office and Brewery teams, and around 70 more in the growing portfolio of Vocation & Co venues.

We brew bold and flavourful beer for the many because we believe beer should be an experience and there should be a beer for every occasion, whether celebrating a milestone, reminiscing with friends or the first cold sip after a long day. We found our Vocation, and we seek to empower others to find theirs - through personal and professional nurturing, and an ongoing commitment to progressive recruitment and employment practices.

All employees and applicants to Vocation Brewery are treated equitably regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

About the role

Our General Managers take responsibility for the financial success of the bar they oversee. They have a range of duties, including administrative, leadership and practical tasks. Their main function is to ensure that they serve and run the bar efficiently and that the customer has the best possible experience. They are also responsible for the success and development of their staff.This is a leadership position that requires excellent communication, organisational, and customer service skills. Bar Managers must be able to work flexible hours, including evenings and weekends, and have a passion for the hospitality industry

What we expect from you:

• Oversee the daily operations of the bar creating exceptional customer experiences.

• Create and maintain a welcoming and inclusive atmosphere for all customers and staff.

• Work to achieve agreed KPI’s across both financial and customer metrics.

• Work alongside the management team to develop and implement marketing strategies to increase sales and customer engagement.

• Recruiting, hiring, and supervising of staff

• Oversee scheduling of staff to ensure that the establishment runs smoothly during peak hours

• Monitor and maintain the quality of beverages and food served in the bar.

• Manage and maintain the bar's financial records, including cash handling, budgeting, and reporting.

• Continuously evaluate and improve the bar's offerings, including working with our head chef for menu items, promotions, and events.

• While beer is the real passion at Vocation, a vast knowledge of wine, spirits, soft drink and coffee is also an absolute must with these all being key sectors of our target audience.

• Knowledge of craft beer and the brewing industry, cellar management, stock control beer range control being essential skills.

• Our social media presence is always important and making sure we stand out from the crowd with great posts and maintaining the appropriate tone.

• Ensure compliance with all local laws and regulations regarding alcohol service and sales.

• Responsible to ensure the business is always a safe place for our customers and staff to be, with knowledge of H&S and any government standards we’re required to meet.

Key skills and experience:

• The ideal candidate will have 3+ years hospitality/bar management with a proven track record of successfully managing and developing a similar business

• Proven experience as a General manager or similar role

• Excellent communication and interpersonal skills

• Ability to manage personnel and meet financial targets

• In-depth knowledge of beverage and food service

• Familiarity with relevant health and safety regulations

• Computer literacy

• Proven experience in bar management or similar role

• Knowledge of inventory management and cost control

• Excellent customer service skills

• Ability to work flexible hours, including weekends and holidays

• Personal License holder is ideal

What’s in it for you:

• Competitive salary

• Death in Service

• Beer Allowance